Just as VoIP Is Replacing Landlines, Is Messaging Replacing Voice?

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Many times, if you’re in a meeting, already on the phone, in a loud area, or in a quiet area but don’t want to disturb anyone, you send a text message rather than place a call. Whatever the reason, messaging seems to be the direct replacement for voice communication.

Several variables have led to the vast numbers of text messages that go out every day. For example, mobile service providers still have limits on the number of minutes their subscribers use every month based on their plan but often provide unlimited text messaging. Today, messaging’s effect is similar to that e-mail had on fax and “snail mail.”

The E-Mail Generation

Because much of the millennial generation has grown up with e-mail as the main form of written communication, texting has pushed a large decline in telephone conversations. Just over a decade ago, the number of text messages sent and received each month reached 14 million nationwide, ballooning to nearly 200 million just a few years ago! Enhancements in technology with new smartphones, tablets, and other mobile devices coming to market every year add to this trend. Trends that millennials set have almost forced some of the older generations to follow suit. Many baby boomers send texts to keep up with their friends and family rather than place phone calls.

Is Messaging a Complete Replacement of Voice?

Although the number of text messages sent is growing over the number of phone calls placed, messaging will never completely replace voice. Imagine interviewing for a job through text messaging, asking for a raise, or breaking up with someone over a text message. As odd as it sounds, there are cases of such interactions occurring, but they will most likely never become the norm. Although not as personal as a face-to-face meeting, phone calls are the next best thing when human emotion and context are important. An “I’ll see you later, dear.” message can be taken out of context if read in a text. It could be threatening, sincere, or sarcastic in a text, but if said in a phone conversation, the context becomes much clearer.

Is Messaging a More Effective Use of Time?

A quick note or message could be a faster way of communicating something with someone than a phone call, especially if the person you’re conveying a message to tends to be long winded, but in some cases, when a lot of information and collaboration between two or more individuals is better conveyed through a phone conversation, phone calls will come out on top. When a quick response is needed, a phone call can be much faster than awaiting a response through a text.